Returns & Refund Policy
At Ditalia, we take great pride in the quality of our artisanal Italian imports and want you to be completely satisfied with your culinary experience. If your order arrives damaged or incorrect, please contact us within 14 days of delivery for a replacement or refund.
Contact Support
Email our customer service team with your order number and details regarding the issue with your food products.
Provide Documentation
For items damaged during transit, please include clear photos of the packaging and the affected products for our records.
Verification Process
Our quality assurance team will review your request within 48 hours to ensure it meets our safety and return guidelines.
Resolution
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing